24VIP Casino - Il giocatore sta lottando per ritirare le sue vincite.

I had redeemed a free 20 euro voucher. the requirement was to get 35x stakes.

Miraculously I did it too. Condition: max 50 euro bonus payment

Of course wanted to be paid.

Problem: it first had to be paid in 50 euros to create the prerequisite. So a total of 100 euros payout.

I went through the full identification procedure. Have it confirmed by phone and fill out all forms and passport details etc. The procedure took almost 3 weeks because I made mistakes in the forms written in English and you only get an answer every second working day.

The insolence to 10 was that I should confirm to the casino by email that they had all entered my data correctly. This simple mail with the only sentence "yes everything is correct" also took 4 working days (mind working days in Australia)

Today I finally got the ok that I can make withdrawals.

And that is min. as difficult as identifying. You have to enter everything manually. Iban swift even asked for the address of my bank.

And now the best: transfers only start at 160 euros.

Bitcoin payments from 100 euros

But I don't have a Bitcoina account or wallet

So I can't withdraw any money even after 3 weeks. Neither my 50 paid myself nor the entire 100.

And I can not pay 60 euros because the maximum payment amount is 100 euros and 160 euros would be too much. Everything above 100 is set to zero.

4 hours of arduous support chat brought nothing. the support didn't understand what I wanted and in the end referred me to their "financial department".

I guess I will get an answer in 4 working days.

This casino is the last criminal club. In 15 years of online gaming I have never seen a gang of scammers like this. Stay away from Australian casinos. The support is medieval and cheeky and as a customer just a slap in the face

Ich hatte einen kostenlosen 20 Euro Gutschein eingelöst. voraussetzung war 35x einsatz reinholen.

Wie durch ein Wunder schaffte ich das auch. Bedingung : Max 50 euro Bonusauszahlung

Wollte natürlich ausgezahlt werden.

Problem: es musste erst 50 euro eingezahlt werden um die voraussetzung zu schaffen. Also insgesamt 100 Euro Auszahlungsbetrag.

Hab die volle Identprozedur mitgemacht. Mit telefonisch bestätigen lassen und allen Formularen ausfüllen und Passdaten etc. die Prozedur hat fast 3 Wochen gedauert da ich Fehler bei den in Englisch geschriebenen Formularen machte und man bekommt auf die Sekunde genau nur alle 4 Werktage eine Antwort.

Die Frechheit hoch 10 war dass ich dem Casino per Mail bestätigen sollte, dass die meine Daten alle Richtig eingetragen haben. Diese simple Mail mit dem einzigen Satz " yes everything is correct" dauerte ebenfalls 4 Werktage (wohlgemerkt Werktage in Australien)

Heute bekam ich endlich das ok dass ich Abhebungen machen kann.

Und das ist min. genauso schwer.wie das Identifizieren. Mann muss alles manuell eingeben. Iban swift sogar die Adresse meiner Bank wollten die wissen.

Und jetzt das Beste: Überweisungen gehen erst ab 160 Euro.

Bitcoin Zahlungen ab 100 Euro

Ich hab aber kein Bitcoinaccount oder Wallet

Also kann ich auch nach 3 Wochen kein Geld abheben. Weder meine 50 selbst eingezahlten noch die gesamten 100.

Und ich kann auch nicht 60 Euro nachzahlen da der max auszahlungsbetrag 100 Euro ist und 160 Euro wären zuviel. Alles über 100 wird auf null gesetzt.

4 Std mühseeliger Supportchat brachten nix. der Support verstand nicht was ich wollte und verwies mich am Ende an deren "financial department".

Ich vermute ich bekomm da erst in 4 Werktagen wieder eine Antwort.

Dieses Casino ist der letzte Verbrecherverein. In 15 Jahren Onlinezocken hab ich noch nie so eine Betrügerbande gesehen. Haltet euch fern von Australischen Casinos. Der Support ist mittelalterlich und frech und als Kunde einfach nur ein Schlag ins Gesicht

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence.

If you have been advised by the casino to use Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/) Please let me know how you decided and we will agree how to pursue this case. I hope we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Christian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.